When installed on an Avaya Aura® Contact Center Manager Administration client, Avaya Orchestration Designer can be used to create applications that define the steps a contact follows when it arrives at the Contact Center, as the front-end to an assisted experience management solution. Post that this is an in place direct upgrade to 6. This version of the tool can be used prior to moving to Avaya Contact Center Select 7. Deliver great experiences with Avaya Experience Platform. The Widget API provides access to the Avaya Workspaces framework and allows the widget to listen to events and take action in the form of activities such as call pick up, hang up, card active, and card inactive. Avaya Call Center Basic software is a core ingredient in Avaya Aura Communication Manager and allows call centers to deal with many fundamental requirements including service observation and more: It helps your agents handle calls more effectively and boosts your call centers overall level of productivityat a single site or across an enterprise. Customers can choose from voice, web chat, SMS text, email, and fax as a channel of contact increasing their options and ease of access. Updated Date Nov 20,2023. 2. Course code: 74600V. Chapter 5 - Use Case – Monitor Real Time Statistical Data with RTD API #include <nirtdtyp. Now, extend your capabilities by adding Avaya innovations to enhance your employee and customer experiences. For IP Office Contact Center customers, Avaya now offers migration to Avaya Contact Center Select and Avaya. DevConnect Enhanced level members can access Tier 1 - 4 developer technical support as part of their membership benefits package and may purchase additional hours by contacting their DevConnect Business Development Manager. Duration 5. Powered by Zoomin Software. We cater for companies of all sizes, including very small all the way up to some large, very well known, enterprise companies across the UK. 1 is the final IP Office Contact Center software release. E . “Avaya Aura Contact Center raises the bar in the integration of multiple channels. 01, 7. 1 This document consists of two deployment guides: a. Avaya AES Provides the DMCC CTI Interface to create and control virtualAvaya Contact Center Select uses Avaya Aura® Media Server media processing capabilities to support conferencing, announcements and dialogs. This version of the tool can be used prior to moving to Avaya Contact Center Select 7. It brings together teams, resources, and the analytics and insights to maximize. Avaya IP Office Contact Center Avaya Contact Center Select voice, email, web chat 5-100 agents voice, email, web chat, SMS, fax 30 –250 agents Preview / progressive outbound calling Local or remote agents Skills-based routing Supervisors, reporting (real-time and historical), call recording Database directed routing English only G14 languagesYou have a midsized customer considering the Avaya Contact Center Select offer. 0 Release Notes This document contains information on software lineup, known issues and workarounds specific to this release of Avaya Contact Center Select. Post that this is an in place direct upgrade to 6. The focus shall be programmatically exposed so that assistive technology can track focus and Categories: Avaya Aura® Contact Center, Avaya Contact Center Select, Break/Fix, Downloads/Patches, Maintenance Details AACC 7. you select the Use Reply Email Address for Agent Initiated Emails check box, this email address. Products & SolutionsBecause of its thin client interface, IX Workspaces can be easily added to an Avaya Call Center Elite, Avaya Aura Contact Center, Avaya Contact Center Select or an Avaya. Your flagship on-premises Avaya Aura Platform delivers dependable, secure, and scalable unified communications and customer service solutions throughout your business. NEC. Avaya Aura Application Enablement Services (AES) Motty Ben Atia 37. ) A. Access next generation features any time you like without additional costs. Updated : Nov 12,2023. x. 466 + QFE Patches 1 – 11 (GA patches). Avaya Contact Centre Select New, Avaya IX Messaging New, Avaya Aura Contact Centre, Avaya Aura Experience Portal with Proactive Outreach, Avaya IX Workforce Engagement, Avaya. On the other hand, a. Credly is a global Open Badge platform that closes the gap between skills and opportunities. EWC supports the creation of secure, scalable and highly available. 1. Avaya Workforce Optimization Select’s Quality Management and Live Monitoring help accomplish this goal by assisting you in identifying process and performance deficiencies so you can take corrective action and hone agent skills. These steps can include call treatments. 1 Supporting Avaya Aura® Contact Center 70220V 24 Hours ViLT Updated 7. Avaya Contact Center Select Installation Guide. Additional information about the EoS can be found here . Learn more and download the sample application. 1 Avaya Aura® Presence Services 6. Products & Solutions. This version of the tool can be used prior to moving to Avaya Contact Center Select 7. x. Avaya Contact Center Select Implementation and Maintenance Exam . 1 was made generally available in October 2020. Using Agent Desktop for Avaya Contact Center Select Release 7. 71200X Avaya Aura Core Components Integration Exam Updated Dumps December 25, 2020 Avaya Aura Contact Center Administration. This is the latest release of Avaya Aura Contact Center and is recommended for new development. 0 Feature Pack 3 (Release 7. They founded Converged Communication Systems in 2003 to fill that gap with an approach that prioritizes service over sales. 0 Service Pack 1- Release Notes; 10-4031. The CC-Aura Platform remote lab configuration comprises: Avaya Aura Contact Center Release 7. The Avaya WebRTC Connect SDK resides within a contact center. 5 Hour WBT New (3. In the Historical Reporting window, you can select the server in Contact Center. com Avaya shall not be responsible for any modifications, additions, or deletions to the original published version of Documentation unless such modifications, additions, or deletions were performed by or on the express behalf of Avaya. 19. ExitCertified offers a full suite of Avaya training courses across North America. AVAYA CONTACT CENTER SELECT. Produced by Jerri Lee Bandt. Deliver great experiences with Avaya Experience Platform. 78950X. Buy Unlimited. Avaya Contact Center Select 7. Avaya Contact Center Select is a context-sensitive, collaborative, voice and multimedia solution that allows small to midsize enterprises to anticipate, accelerate and enhance customer interactions. This version of the tool can be used prior to moving to Avaya Contact Center Select 7. This version of the tool can be used prior to moving to Avaya Contact Center Select 7. 5. 1 Using Avaya Workspaces® for Elite with Proactive Outreach manager – Agents The Soft Phone Attached Data sample application demonstrates how to use the Avaya Aura Contact Center (AACC) Communication Control Toolkit (CCT) . x you must use the version of the Patch Scanner published in the 7. This means that there is no special integration work or customization that needs to be done, for it to work at your site. 1 and Avaya Oceana solution 3. NET and Java applications. 1 77600V 24 Hours ViLT Updated 7. 3 with Avaya Contact Center Control Manager™ – Issue 1. See readme with the application zip file for further information. According to "Avaya Contact Center Select Release 7. Add exceptional services that lead to deeper loyalty. 3. 1. Build on Your Existing Contact Center Infrastructure Protect Your Investment: IX Workspaces can easily be added to any Avaya Call Center Elite (version 7. WebLM OVA must deployed with the Disk Format – Thick Provision Lazy Zeroed. Dell PowerEdge 1950 Avaya Aura® Contact Centre CCMM R6. October 2019 Installing Avaya Aura® Call Center Elite Multichannel 22 Comments on this document? [email protected] Call Center Elite Multichannel Desktop installation. Chapter 5 - Use Case – Monitor Real Time Statistical Data with RTD API #include <nirtdtyp. On the Launchpad, click Configuration. Huawei. Avaya Aura® Communication Manager Compatibility The Avaya IP Deskphones/IP Phones using Avaya Deskphone H. It is a quick implementation solution that provides 24/7 support. Revolutionize yours with Avaya’s cloud contact center solution. This exam has 65 questions and the minimum passing score is 74% (48 of 65 correct). Additional information about the EoS can be found here. 4. Use powerful, AI-driven voice-to-text-transcriptions to increase employee performance in real time by delivering prompts and guidance. 1 77600V 24 Hours ViLT Updated 7. Products & Solutions Powered by Zoomin Software. Categories: Avaya Aura® Contact Center, Avaya Contact Center Select, Break/Fix, Maintenanceharmless Avaya, Avaya's agents, servants and employees against all claims, lawsuits, demands and judgments arising out of, or in connection with, subsequent modifications, additions or deletions to this documentation, to the extent made by End User. This includes adding features to enable the quick integration of Web Chat functionality on any website. EWC supports the creation of secure,. Avaya Converged Platform Support Exam . 6 Upgrade and Migration Guide. 1) was issued August 2022. Avaya Contact Center Select Release 7. 00 am - 08. Issue 06. Avaya Certified Solution Specialist (ACSS) It is recommended that this feature be disabled for the duration of Contact Center software installs. Avaya Contact Center Select (ASPS - 5000) 5003 Avaya Contact Center Select Implementation and Maintenance Test (released)The Avaya Aura® Contact Center Realtime Data (RTD) Application Programming Interface (API) is a Win32 C programming interface that supports the development of third-party status. 16. 7 Avaya Aura® Application Enablement Services (AES) 7. IMPORTANT The Avaya Aura Contact Center (CC) SDKs must not be installed on CC servers, as they may cause the servers'. This is an "out-of-the-box" offering that integrates Salesforce with Avaya Aura Contact Center. Avaya Aura Contact Center delivers capabilities that help enterprises and organizations improve customer satisfaction, increase revenues and profitability, enhance agent and supervisor productivity while reducing CAPEX (capital expenses) and OPEX (operational expense) costs. 8. 1 Part 1 & 2 22710W 3 Hours WBT New Supporting and Implementing Avaya Contact Center Select R7. 0 Release Notes Page 1 TABLE OF CONTENTSAvaya Aura Contact Center Release 7. Found. This is NOT the latest Contact Center release; the latest release is recommended for new development. Cisco Unified Contact Center Enterprise (UCCE) Cisco Unified Communications Manager (CUCM) Unified Contact Center Express (UCCX) Mitel Open Integration Gateway (OIG) Mitel 450/500. Full-Time. 65 Q&As Updated: 2023-11-17. ) 7. Important Effective September 30, 2019, Avaya is no longer selling Avaya IP. Avaya Cloud Office enables our employees to work seamlessly regardless of their physical location. Corresponding Certifications: ACSS - 7895 , Avaya Other Certification. The entry of Avaya Aura Call Center Elite has brought a string of advantages for businesses, agents, and customers alike. 4. 3. Likewise, you may compare their general user satisfaction rating: 96% (Ameyo) against N/A% (Avaya Aura Call Center Elite). AACC CCMM login: mmAdministrator pass: mmAdm. Avaya shall not be responsible for any modifications, additions, or deletions to the original published version of Documentation unless such modifications, additions, or deletions. See full list on devconnectprogram. Corporate email. 7492X . We’re an authorized Lenovo warranty and post-warranty repair centre – able to repair personal and business grade Lenovo hardware across BC. For basic voice processing (Give IVR), the server communicates with Avaya Messaging over the CLAN using the Meridian Link interface. 4 lineup to Avaya Contact Center Select 7. Context preservation allows employees to better. x Release Notes document. 15 March 2022. Avaya Aura Contact Center Release 7. Frequently updated documentations are available in Avaya Portal and easily to get web chat advice from the internet, due to it long existence and huge market share. 1. Select a reason for reporting this job. ASAC-028: Avaya Contact Center Select Administration ASAC-029: Avaya Control Manager R9 Administration ASAC-030: Avaya Cloud Office Administration. 6 Upgrade and Migration Guide. x Avaya Contact Center Select 7. 1 C Case Info Account Info; Results of the Security in Activex Workshop;Avaya Aura Communications Manager Suite, UC/xCaaS, Oceana and Breeze. With Avaya Call Center Elite, you run a full-featured call center that handles inbound and outbound contacts, all manageable with real-time and historical reporting insights. Agent Desktop application to accept, manage, and close contacts of all media types in Contact Center. Avaya’s engagement solutions helped Talabat simplify its existing operations. Aura Waterfront Restaurant + Patio, Victoria, British Columbia. 75940X . Avaya Aura® Communication Manager w/ Call Center Elite 7. This tutorial outlines the basic steps involved in customizing the Avaya Aura Contact Center Multimedia (CCMM) Web Communication Reference Implementation of Web Chat. This course is designed for personnel responsible for administering and managing Avaya Aura Contact Center Administration. 2. Widgets offer several options for integrating external systems such as CRM systems into Avaya Workspaces. The Admin Center uses a unique account ID across all APIs, events, and data to prevent unauthorized access to the data of a customer. x Release Notes document. onwards. Select Intersystems ODBC. . Back-end Avaya Experience Portal and SIP-enabled Avaya Contact Center Select using Context Creation. Page 1: Call Center Elite Using Avaya 96X1 SIP Agent Deskphones ® with Avaya Aura Call Center Elite Release 8. Has Software Specialist background or job skills with Avaya Aura experience - you will be replacing Nortel CS1k gear as needed * When not overseas there is an opportunity for remote work but must. 3 • Avaya Aura® Call Center Elite 10. Avaya Contact Center Select 7. This version of the tool can be used prior to moving to Avaya Contact Center Select 7. x (AACC) — SA database passwords] AACC CCMS login: ccSA pass:cCaPpS0820 Namespace: ADMIN. 1 was made generally available in May 2017; Feature Pack 1. Position. 2. Use the Historical Reporting component to generate reports detailing the past performance of a contact center. Likewise, you can compare their general user satisfaction rating: 98% (The Real PBX) against N/A% (Avaya Aura Call Center Elite). Huawei. 132-S-911-3 Specialist IP Telephony Implement & Support Elective Exam. Avaya Aura® Contact Center Sample Application Guide: Agent Provisioning Web Services Issue 1. Updated Date Nov 13,2023. Additional reporting is available optionally with Avaya Call Management SystemRecently, Avaya enhanced its contact center portfolio for the mid-market with a new Workforce Optimization Select solution that works with Avaya IP Office Contact Center, Avaya Contact Center Select and Avaya Aura Contact Center. 2 onwards, AE Services does provide Avaya Aura Contact Center with the required information and consequently Avaya Aura Contact Center delivers the correct transferinitiated or conferenceinitiated event. Dynamics Telephony provides real agent efficiencies, saving time on every inbound and outbound call. EDUC. 5. 1 + Patch 23345 Avaya Aura® System Manager 7. For IP Office Contact Center customers, Avaya now offers migration to Avaya Contact Center Select and Avaya Call Reporting. . Course code: 78201V. Classes for end users, administrators, developers, designers, and more. 1. 1 Avaya Aura® Session Manager 7. 1. Avaya LLC, often shortened to Avaya ( / əˈvaɪ. Santa Clara, Calif. The new platform, Avaya Aura 10, is now. Updated Date Nov 13,2023. IMPORTANT The following end of support dates have been announced: Release 7. 1. 1. Which two statements about Campus Business Continuity are true? (Choose two. Avaya Contact Center Select Release 7. 0 Service Pack 1 Release Notes This document contains information on software lineup, known issues and. 7 Center Manager Server (CCMS) Center and Avaya Center Select P a g e 43. NET interface. Avaya Contact Centre Select is appropriate for a range of deployments, from a single site up to 32 IP Office locations, and facilitates an environment where skills are utilised across an organisation with greater efficiency. 6 Upgrade and Migration Guide. 1 or higher), Avaya Contact Center Select (version 7. See readme with the application zip file for further information. Avaya Aura Call Center Elite Multichannel: Avaya Aura Contact Center. Avaya Aura Contact Center (AACC) or ACCS is the contact center solution originally created by Nortel Networks. ) A The active and standby Avaya Contact Center Select (ACCS) servers are in different network subnets and/or campus locations. The sample application demonstrates how to integrate a front-end Avaya Experience Portal automated experience management system and Avaya Contact Center Select using SIP header information. System administrators and contact center supervisors. Advanced Contact Center Solutions Lab Avaya Aura® Contact Center Screen Pop within agent desktop with multiple parameters Abstract AACC 6. 1. Avaya Aura Contact Center (AACC) or ACCS database schema guide helps to understand the database tables for Avaya Aura contact centers,. Avaya Contact Center Select Simplicity without Compromise: A robust, multichannel contact center solution, fully integrated with the Avaya IP Office™ Platform Avaya Contact Center Select is a context-sensitive, multichannel contact solution that enables businesses to improve customer experiences; increase customer lifetime value and revenue; and West Pier offer industry-leading cloud contact centre solutions from: 8x8, Five9, Xima Chronicall, Avaya Contact Centre Select and Avaya Aura. 11 for Windows and Android. contact center agents. Dynamic notifications through email, SMS and mobile apps based on business rules you. Dynamics Telephony for Avaya Aura Contact Center provides the perfect Unified Agent Desktop for Dynamics 365 and Avaya Aura Contact Center agents – out-of-the-box. Procedure 1. Press “Back” to exit from the Administration menu andharmless Avaya, Avaya's agents, servants and employees against all claims, lawsuits, demands and judgments arising out of, or in connection with, subsequent modifications, additions or deletions to this documentation, to the extent made by End User. 0 Voluntary Product Accessibility Template (VPAT) Contact Center Manager Administration (CCMA) is the web based administration and reporting interface to the Avaya Aura® Contact Center and Avaya Contact Center Select. x you must use the version of the Patch Scanner published in the 7. Avaya Contact Center Select 7. Important Note The Communication Control Toolkit (CCT) Lite and Graphical APIs have been removed from the CCT . Avaya Launches Updated Courseware and Credentials for Avaya Aura® Contact Center Release 7. 5. And now you can enhance employee and customer experiences, driving higher satisfaction and loyalty, by adding Avaya. 4. In practice, select the software which helps you to add/remove features and pricing to address your company growth or lack of it. 1. For businesses with multiple locations, IP Office provides a powerful set of tools to help streamline operations, centralize management, and reduce total cost of ownership for converged networks. Page 2 Software at any given time. The J129/J139/J159 IP Phones arePage 17. ACSS - Avaya Aura Call Center Elite. Timings 10. 03 Document date: 12 November 2010 Product release: Release 6. See readme with the application zip file for further. 2. Sensitive card data is concealed from customer service agents while keeping the line open for agents and customers to interact. 1. 2 SP5 + RU01, RU02, RU03 (roll-up) GA patches. Avaya UCaaS (formerly Avaya Aura Contact Center) is a cloud-based and on-premise call center solution that caters to all businesses across various industries. Release 7. For migration from Contact Center Express, see Avaya Aura® Call Center Elite Multichannel 6. ACCS Release 7. 5This video covers how to configure the Avaya Aura Contact Center (AACC) Multicast Controller. 4 software and documentation. 6 SP1. 2. 1. Administrating Avaya Contact Center Select Basics R7. 7)Avaya Contact Center Select Implementation and Maintenance Exam . 8. Avaya Product Lifecycle Dates as of November 17, 2023 Dark Green cells indicate -changed in last 30 days (from date of report). Support for VMware virtualisation software. Security enhancements, including new Avaya Control Manager login password restrictions, default password configurtion for LDAP, SMGR and AACC systems. Avaya Aura® ontact enter 7. Back-end Avaya Experience Portal and SIP-enabled Avaya Contact Center Select using. 6 SP2. x you must use the version of the Patch Scanner published in the 7. Similar to the Aura platform, NeXorce obtains comprehensive real-time data through a multicast stream; Skillset, Application and Agent data can all be retrieved with. This includes preparing users to effectively handle scripts, manage agents, and administer multimedia contacts. Avaya Aura Contact Centre (AACC) Premium: Voice only contact centre: Online management portal:. 71300X Avaya Aura Communication Applications Integration Exam. Avaya Aura Contact Center 7. 46 18 0W | Avaya Contact Center Select for Sales Page over a quarter of organizations say that their technology systems are failing to meet their current needs. See readme with the application zip file for further. h> #include <nirtdapi. Avaya Aura Solution for Midsize Enterprise (Legacy) 3. These SIP message headers can be used to transfer small amounts of call-related information between SIP-enabled components. Avaya Aura Call Center Elite Support Exam . “Avaya surpassed my expectations, I thought it would take months to implement the solution, but we were up and running in a matter of weeks,” says CEO Nick Grey. 1, Avaya Contact Center Select supports two options for implementing Web Chat solutions: the existing Contact Center Multimedia Web Communications Web services (which continue to be supported) and the new Enterprise Web Chat (EWC) WebSocket and REST APIs. 0. 0. Excellent 78950X Dumps Questions Avaya 78950X Exam Dumps V8. Hosted Service. Highly affordable, simple to deploy, and intuitive to use, Avaya Workforce Optimization Select enables a wide range of insights. SAN FRANCISCO -- November 7, 2017 – Avaya, a global leader in Customer Engagement solutions, today announced new Salesforce Service Cloud integrations with contact center solutions and CRM environments that bring omnichannel capabilities to both existing and new implementations. 1 77600V 24 Hours ViLT Updated 7. 0. Additional reporting is available optionally with Avaya Call Management SystemGlobal VP, Experience Platform Solution Sales. From the CCMS DIW (not shown), select Next to the Configure HDX and TAPI Server Connections screen (Figure 4a). Find hidden reports in the AACC RCW. Las aplicaciones de redes sociales para contact center se han desarrollado con características incorporadas para ayudar a priorizar. 0. 1 On Azure. Once logged on, a list of agents is presented, and the user can then select a specific agent and change the profile for that specific agent using the application. Avaya Aura Contact Center Select provides the CCMM Outbound SOA Web services only. 01, 8. x you must use the version of the Patch Scanner published in the 7. onwards. This is the latest release of Contact Center Select, and is recommended for new development. The Avaya Aura Contact Center uses CallPilot as the voice services provider to interact with callers. If you are moving from an Avaya Aura Contact Center 6. 07 April 2022. Consumers today are demanding more efficiency and immediate responses in every interaction with product and service vendors. 4 lineup to Avaya Contact Center Select 7. HP Proliant DL360 G7 Server Avaya. loading. 1. This release achieves a single box solution where ACCS and AMS are. The questions for 78950X were last updated On Nov. The Web services allow third-party applications to access e-mail contacts received into monitored mailboxes and route them to third-party desktops, from where they can be accessed by agents. Contact. 1, Avaya Contact Center Select supports two options for implementing Web Chat solutions: the existing Contact Center Multimedia Web Communications Web services (which continue to be supported) and the new Enterprise Web Chat (EWC) WebSocket and REST APIs. The components available for desktop upgrade are: Call Center Elite Multichannel Desktop Call Center Elite Multichannel Reporting For more details on upgrading each component, refer to Avaya Aura® Call Center Elite MultichannelIntroducing the Avaya Replacement Program. Learn more and download the sample application. 4. Avaya Contact Center Select contains a SIP Gateway Manager (SGM) component which is the callThe Avaya IP Office Contact Center provides a full end-to-end customer experience solution for modern businesses. About Avaya UCaaS. 12. The following screen will appear, select Avaya Aura CC from the Main Node drop down list, and Nortel CC6-Symposium RTA from the Log Scenario drop down list and. About Converged Communication Systems, LLC. • Avaya Aura® Call Center Elite 8. 0 - CCMA Page 3 of 9 1194. Supporting IP Office™ Platform Release 11 . Link disclaimer Avaya is not responsible for the contents or reliability of any linkedStarting in Release 7. Read our Cloud Contact Centre brochure in the assets library below. The algorithms help agents use. 37820X Avaya Midsize. If you are moving from an Avaya Aura Contact Center 6. To be able to use the Agent Web services, each agent must be assigned to an e-mail skillset. From Avaya Aura 6. Interfaces Overview. Empower remote agents with the right knowledge and insights to drive better customer experiences. Remote. This is the latest release of Avaya Aura Contact Center and is recommended for new development. 466 + QFE Patches 1 – 11 (GA patches). For more details please contact. The Web service architecture provides a platform independent interface that can be accessed from Microsoft . Avaya Aura® Contact Center Implementation 70210V 40 hours vILT Updated to 7. 5. 3. By Request. Avaya Aura® Call Center Elite Support+Exam Dumps. Easy to create dashboards using out of the box performance indicators . Hosted. If you are using Avaya Aura® Contact Center High Availability, enter the Active, Standby, and Managed IP addresses of the CCMA servers. Click Start. Our award-winning. 2 to integrate with Customer Relationship Management software from• Avaya Interaction Center (IC) • Avaya Contact Center Express (CCE) • Avaya Aura Contact Center (Coming Nov 2010) – integrated tools streamline migration to Avaya’s next generation contact center environments • Avaya Voice Portal – Web-based voice application design and management; control of all IVR system aspects withoutWorkflow Designer Web Services. x. 1. 3. x. step 17 on page 76. Locate the DIW by navigating to Start > All Programs > Avaya. Mitel. For migration from Contact Center Express, see Avaya Aura® Call Center Elite Multichannel 6. Bear in mind to select the application that best addresses your top needs, not the software with the higher number of features. 17. Avaya Oceana™ Solution Support Exam. onwards. Using Avaya Aura Contact Center Reports and Displays Avaya Contact Center Select Advanced Avaya Interaction Center 7. Select the Skillsets tab. msc’ set to run during your installation maintenance window. Feature Pack 2 (Service Pack 14) was issued in. ACSS-7180. Scroll to “Signaling” in the Administration menu, press “Select” softkey, press the “Change” softkey until “H. Considering alternatives to Avaya? See what Contact Center Infrastructure Avaya users also considered in their purchasing decision. 0 / Avaya Contact Center Select 7.